Employment Services Coordinator

Employment Services Coordinator

Help connect learners, jobseekers and industry at Box Hill Institute

Full-time | Ongoing | Create pathways that change lives

At Box Hill Institute, we’re committed to helping people gain the skills and confidence they need for meaningful employment. As our Employment Services Coordinator, you’ll lead the delivery of high‑quality employment support services across our Skills & Jobs Centres and related programs. You’ll work closely with the Director, Business Development to ensure clients receive accurate career, training and employment advice, while supporting strong community connections and industry engagement.

What you’ll do:

• Coordinate the daily operations of the Skills & Jobs Centres, including program delivery, KPI tracking and performance outcomes
• Provide career, training and employment guidance through one‑on‑one consultations and group sessions
• Coach, support and develop Career & Employment Consultants, including performance reviews and regular team check‑ins
• Oversee rosters, workflows and day‑to‑day service delivery across multiple campuses
• Contribute to program growth by identifying service improvement opportunities and supporting innovative employment solutions
• Ensure compliance with contractual requirements, reporting timelines, audit standards and BHI policies
• Prepare monthly, quarterly and annual reporting to support institute‑wide planning and performance insights
• Build strong relationships with employers, service providers, community organisations and internal stakeholders

This Opportunity is full time. Salary is PACCT 7 $91,125.82 plus 12% superannuation.

About you:

• Your values align to ours. Together we are curious, trustworthy and compassionate.
• A relevant qualification in Business, HR, Marketing, Career Development, or equivalent skills and experience
• Strong experience in employment, career development or community services
• Demonstrated ability to lead a team and build strong working relationships
• Strong stakeholder management skills across diverse client and industry groups
• Proven ability to deliver meaningful client outcomes through high‑quality career and employment support
• Excellent organisational, analytical and communication skills
• Victorian Working with Children Check
• National Police Check clearance

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything from short courses through the Centre for Adult Education (CAE), Victorian Certificate of Education (VCE), VCE Vocational Major (VCEVM), Victorian Pathways Certificate (VPC), pre-apprenticeships, apprenticeships certificates, diplomas, and higher education degrees. We support our students’ ambitions to study through our well-equipped classrooms at our campuses in Box Hill, Lilydale and the Melbourne CBD, as well as remotely with blended and online courses.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Why work with us?

At Box Hill Institute, we offer more than just a job—we offer a supportive and rewarding work environment where your wellbeing, growth, and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning, including $5 haircuts, shaves and grooming at our Barbershop as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Franklin OCarroll via f.ocarroll@boxhill.edu.au

Applications close: 9:00am, 26 March 2026.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.